Zojuky Ching

LATAM People & Culture Coordinator

Ecco Latin America Holding Inc.

May 2024 – Currently

The HR & ADM Coordinator is the main point of contact for the human resources and administration processes of the regional office and retail store and it is responsible for planning, executing and monitoring the activities of talent management, payroll, training, supplier management, onboarding, benefits, employee relations and labor law, internal communications, safety, appraisal documents, employment documentation and recruiting as well as other related duties including oversight of these services in LATAM, main responsibilities:

•      Develop and manage human resources planning, policies and strategies aligned with the overall business strategy.
•      Provide HR services to Regional Office, retail store and other potential markets.
•      Oversee the full cycle of the payroll efforts and keep track of vacations, leaves of absence and incidents of personnel (Regional Offices and retail store staff).
•      Manage the recruitment process through job postings, resume retention, screening candidates, scheduling interviews, administering PI & cognitive ability assessments and other activities as needed.
•      Oversee the suppliers management and conduct performance assessments.
•      Plan and execute incentive program and CSR activities for retail staff, including the implementation of benefits package.
•      Elaborate the administrative and Human Resources budget, attending to revisions and adjustments derived from it.
•      Establish and execute the annual training program for sales staff.
•      Ensure legal compliance throughout human resource management.
•      Conduct employee on-boarding and help organize training & development initiatives.
•      Participate in financial tasks, invoicing, supplier management, creation of purchase orders and office administration.
•      Perform employee termination process, prepare and document the file, exit surveys and inactivation of IT users, letters, settlements and other related documentation.
•      Manage the necessary labor procedures according to the labor authorities.
•      Assist implementation of organizational & development requirements to drive a positive, engaging, motivating culture aimed at employee satisfaction and business results.
•      Develops internal communication materials regarding benefits, compensation, and other human resources policies and procedures or other internal business issues.
•      Build strong relationships with managers in order to help them with their human resource needs.
•      Main point of contact for office supplies and related issues; including coordination of maintenance and facility services, machine repairs, inventory questions/shortages and updates to delivery schedule.
•      Provide HR and administrative services to ECCO Latin America and subsidiaries, including the opening of new markets.
•      Managing succession planning of staff.
•      Assisting with the performance management and review process.
•      Coordination of new hire activities and processes, including offer letters, background checks, desk setup & welcome gifts, IT setup & training, first day preparation & communication, welcome announcements, and onboarding & orientation processes.
•      Develop Job descriptions, administrative procedure manuals and internal communications.
•      Execute and coordinate HR projects, programs and initiatives as needed.
•      Coordination of department credit card expenses, statement reconciliation, etc.
•      Processing of administrative expense payments such as rent, utilities, cleaning services and office supplies.
•      Prepare and input Purchase Orders into SAP system for approval.
•      Coordination of travel arrangements for staff and visitors, as well as coordination of meetings and events as needed.
•      Preparation and maintenance of ECCO Latin America and subsidiaries’ organization charts.
•      Support current and future business needs through the development, engagement, motivation and preservation of human capital.
•      Nurture a positive working environment.
•      Other duties and/or special projects as assigned.
•      Manage the necessary labor procedures according to the local authorities.

Recruitment Specialist Advisor (Bilingual Positions)

Konzerta Panama and Latin America.

February 2023 – Currently working

•      Design and implement overall recruiting strategy.
•      Develop and update job descriptions and job specifications. Perform job and task analysis to document job requirements and objectives.
•      Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc.
•      Source and recruit candidates by using databases, social media etc Screen candidates resumes and job applications.
•      Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
•      Assess applicants relevant knowledge, skills, soft skills, experience and aptitudes.
•      Onboard new employees in order to become fully integrated Monitor and apply HR recruiting best practices.
•      Provide analytical and well documented recruiting reports to the rest of the team.
•      Act as a point of contact and build influential candidate relationships during the selection process.
•      Build and report on quarterly and annual hiring plans.
•      Create and publish job ads in various portals.
•      Network with potential hires through professional groups on social media and during events.
•      Collaborate with hiring managers to set qualification criteria for future employees.
•      Screen resumes and job applications.
•      Conduct initial phone screens to create shortlists of qualified candidates.
•      Interview candidates in-person for a wide range of roles (junior, senior and executive).
•      Track hiring metrics including time-to-hire, time-to-fill and source of hire.
•      Design, distribute and measure the results of candidate experience surveys.
•      Train and advise hiring managers on interviewing techniques and assessment methods.
•      Host and participate in job fairs.
•      Follow up with candidates throughout the hiring process.
•      Maintain a database of potential candidates for future job openings.

Quality and Processes Coordinator

Municipio de Panamá – Panama City, Province of Panama

Jun 2022 – February 2023

•      Ensure the traceability of the projects through the proper steps so that their development is not paused.
•      Coordinate and monitor documentation between all departments of the Mayor’s Office.
•      Supervise and support the activities and documents that contractors must bring.
•      Advice on technical legal and administrative Financial issues corresponding to the good management of the projects and resources assigned.
•      Management and creation of executive tools that provide immediate and updated information for the Heads of State, ministers, directors and those involved.
•      Look out for the followment of the current laws.
•      Monitoring and reporting of all activities, processes and procedures.
•      Develop internal audit tools and perform internal audits and reports.
•      Determine data-driven solutions and implement quality improvement plans.
•      Conduct periodic inspections and reviews to ensure that employees comply with quality and safety policies.
•      Assist in the development of company policies, processes and procedures.
•      Provide departments with quality planning and support.
•      Conduct or assist with regulatory and quality training sessions.
•      Prepare and maintain quality management documentation.

Administrative and Human Resources Coordinator

Aquaviva Bottling Company Inc. – Panama City, Province of Panama

January 2021 to September 2021.

•      Facilitating human resources processes.
•      Administering employee health and welfare plans.
•      Acting as a liaison between employees and insurance providers.
•      Resolving benefits-related problems.
•      Ensuring the effective utilization of plans related to HR programs and services.
•      Administering health and welfare plans, including enrollments, changes, and terminations.
•      Answering employee requests and questions.
•      Assisting with new employee hiring processes.
•      Reconciling benefits statements.
•      Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions.
•      Assisting with the performance review and termination processes.
•      Assisting with the recruitment and interview processes.

Project, Administration & HR Manager.

SEMM International – Panama City, Province of Panama

January 2018 to December 2020

•      Ensure the professional improvement of employees.
•      Suggest that the company provide the means of updating and training.
•      Promote the formation of well-integrated work teams.
•      Commit the worker to improve the activities and functions that he performs within the organization.
•      Provide advice to companies on specific issues of the Panama labor code, Social Security Fund and payroll administration. Advice on technical legal and administrative financial issues corresponding to the good management of the projects and resources assigned.
•      Management and creation of executive tools that provide immediate and updated information for thecompanies.
•      Develop and implement HR strategies and initiatives aligned with the overall business strategy
•      Build bridges between management and employees by addressing demands, grievances and other issues
•      Manage the recruitment and selection process
•      Support current and future business needs through human capital development, engagement, motivation and retention
•      Develop and control HR strategiesm generalities, systems, tactics and procedures throughout the organization
•      Foster a positive work environment.
•      Monitor and manage a performance appraisal system that promotes high performance
•      Maintain payment plans and benefit programs.
•      Assess training needs to implement and control training programs
•      Inform management and offer decision support through HR metrics.
•      Guarantee legal compliance throughout Human Resources management

Project, Administration & HR Manager.

United Nations Office for Project Service (UNOPS) – Panama City, Province of Panama

July 2016 to June 2020

•      Establish project budget.
•      Define deadlines and schedules.
•      Coordinate staff and vendor schedules.
•      Monitor project progress.
•      Ensure projects are completed on time, within scope, and within budget.
•      Ensure deliverables meet company goals.
•      Provide regular progress reports.
•      Supervise and direct management team.
•      Ensure compliance with policies and procedures.
•      Evaluate and improve administrative processes.
•      Prepare and present reports and presentations to senior management.
•      Manage budgets.
•      Manage human resources.
•      Manage materials and general services.
•      Recruit and select staff.
•      Develop and train team.
•      Manage employee performance.
•      Provide compensation and benefits.
•      Ensure legal compliance.
•      Build strong working relationships.
•      Analyze and retain top talent.
•      Oversee resolution of labor disputes.
•      Promote a healthy and productive work environment