JOSEPH JOEL VILLARREAL VELASQUEZ
Acerca del candidato
Soy una persona responsable, atenta al detalle y con gran capacidad para trabajar en equipo y bajo presión, enfocándome siempre en el cumplimiento de metas y objetivos.
Cuento con experiencia en áreas como servicio al cliente, logística y soporte técnico, así como también en el manejo de personal. He trabajado en la confección de planillas, el cálculo de horas trabajadas, y tengo un sólido dominio de herramientas como Microsoft Office y sistemas de gestión de relaciones con clientes (CRM).
Mi trayectoria me ha permitido desarrollar habilidades clave para resolver problemas de manera eficiente, comunicarme de forma clara y brindar un servicio de calidad tanto al cliente interno como externo. Estoy convencido/a de que puedo aportar valor y compromiso a su equipo de trabajo.
Agradezco de antemano su atención y quedo a disposición para una entrevista, donde pueda ampliar la información y conversar sobre cómo puedo contribuir a los objetivos de su empresa.
Ubicación
Educación
Trabajo & Experiencia
Efficient supplier management, including the acquisition and preparation of competitive quotes. Excellence in customer service, with proven skills in telephone communication and direct attention. Strategic management of social networks to strengthen the brand presence and interaction with the customer. Leadership in personnel administration, fostering an environment of teamwork and high productivity. Development and presentation of detailed budgets, adjusted to the client's needs. Coordination and rigorous monitoring of purchase orders, ensuring customer satisfaction and loyalty
Customer Service Management, ensuring an optimal and efficient experience. Control and specialized management of chemical products, complying with safety and quality standards. Proactive Technical Support, providing fast and effective solutions. Efficient administration of Social Networks, enhancing the visibility and engagement of the brand. Development and management of Sales and Quotes, maximizing profitability and customer satisfaction. Installation of Products with precision, guaranteeing correct operation and satisfaction of the end user.
Computer Services Specialist with experience in solving basic software problems.
Link Building specialist with extensive experience in customer tracking and CRM management, guaranteeing exceptional customer service.
Patient Coordinator with experience in creating and managing agendas. Expert in payroll processing and quality assurance. Proven skill in data entry and handling with high accuracy
Expert customer service management, specialized in sales and activations, effectively supporting online orders and service portability and activation processes.
Directed the deployment and management of call center projects ensuring alignment with client requirements and organizational goals . Supervised daily call center operations to ensure efficient handling of customer inquiries and issue resolution, resulting in improved customer satisfaction rates. Managed staffing schedules and performance metrics to optimize workforce productivity and maintain high-quality service standards in a fast-paced environment. Collaborated with project teams to implement process improvements and training programs tailored to enhance both staff skills and project outcomes . Coordinated project activities and ensured alignment between call center operations and organizational goals with effective communication and problem-solving.
