José Francisco Fonseca Hernández

Designed and led the complete digital transformation of the company’s enterprise infrastructure and web ecosystem. Architected cloud and virtualization environments using KVM, Ubuntu 22.04, DigitalOcean, AWS EC2, Docker, and Nginx, ensuring high availability, scalability, and fault tolerance across all systems. Implemented advanced cybersecurity frameworks (SSL/TLS, JWT, OAuth2, RBAC, SHA256, firewalls) and developed a custom ERP/CRM system powered by PostgreSQL and Directus CMS, seamlessly integrated with AI models for sales prediction, customer segmentation, and data-driven decision-making. Executed a multichannel digital marketing strategy enhanced by AI and neuromarketing, including multilingual SEO, automated blog publication, AI-driven email campaigns, and social media automation through ChatGPT API and Mailjet. Built an AI-based social media management platform integrated with Meta Ads, WhatsApp, and TikTok, offering real-time analytics and performance tracking. Developed data analysis pipelines and BI dashboards with ClickHouse and Metabase, enabling executives to monitor KPIs, optimize marketing investment, and make strategic decisions supported by predictive analytics. Key Achievement: Delivered a fully integrated digital ecosystem that unified infrastructure, ERP/CRM, AI marketing, and cybersecurity—boosting operational efficiency, digital visibility, and business intelligence performance. Technologies: KVM, Ubuntu 22.04, DigitalOcean, AWS EC2, Docker, Nginx, VPN, PostgreSQL, SQL Server, Python, Directus CMS, Wix CMS, Mailjet, ChatGPT API, Midjourney, ClickHouse, Metabase, JWT, SSL/TLS, OAuth2, SHA256, Firewalls.

Served as a key member of UNOPS Nicaragua’s technical team, providing strategic IT and project management support for international programs funded by BCIE, IDB, and the World Bank. Led the digital transformation of multiple government projects through innovative system design, data management, and IT governance aligned with PRINCE2 and ISO 10000 standards. -Core Responsibilities Delivered technical assistance and digital modernization for UNOPS Nicaragua and regional offices. Designed and authored Terms of Reference (ToR) for large-scale technology acquisitions. Conducted technical and financial evaluations under BCIE, WB, and IDB eligibility criteria. Managed network and infrastructure projects, including fiber optics, VPNs, and high-bandwidth repeater systems. Performed field audits for nationally executed projects, validating documentation with the Ministry of Finance and Public Credit. Generated monthly project evaluation reports, ensuring transparency, traceability, and alignment with financial guidelines. Configured and deployed GCP servers, Python-based analytics, and Google Data Studio dashboards. Collaborated with UNOPS’ educational initiatives, contributing to the robotics curriculum for public schools in Nicaragua. --Key Projects & Achievements 1. Technical Assistance System for Programs and Projects Led the architecture and development of a centralized digital platform to automate project validation, document control, and financial monitoring. Reduced administrative workload by automating PDF/XLS workflows, eliminating redundant emails, and integrating large-volume file validation (2–8 GB). Designed six functional modules: Project Management, Document Repository, Budget Projection, Document Validation, Reporting, and Activity Tracking. Trained staff and standardized data validation protocols, improving efficiency and compliance across all departments. Result: Achieved measurable reductions in processing time and error rates; recognized by UNOPS as one of the top-performing IT initiatives in Latin America. 2. Financial System for Social Programs – “Usura Cero” (BCIE Project 22865) Directed the design and implementation of a technological platform supporting financial inclusion for women entrepreneurs. Automated loan validation, payroll auditing, and disbursement tracking to minimize human error and improve transparency. Delivered a system enabling real-time monitoring of financial data and report generation for BCIE and government authorities. Result: Enhanced accountability and operational control for more than 30,000 program beneficiaries nationwide. 3. Health Information and Complaint Management Platform – MOSAFC (Ministry of Health & IMF) Led the creation of a web and mobile system to manage citizen feedback, supply logistics, and COVID-19-related cases. Implemented real-time dashboards for medicine and vaccine tracking, with automatic synchronization between hospitals and regional units. Result: Enabled the Ministry of Health to monitor pandemic response, logistics, and donations efficiently through a unified digital system. 4. HSSE Coordination (Health, Safety, Security, and Environment) Supervised the HSSE team ensuring compliance with environmental and occupational safety regulations. Led on-site audits to ensure that infrastructure and civil works projects met UNOPS sustainability standards. Technologies & Methodologies PRINCE2 · ISO 10000 · Oracle · PostgreSQL · SQL Server · Python · Google Data Studio · GCP · Qlik BI · Java · Angular · Microservices · Agile · UML · Network Security · VPN · Firewalls

Led the full software development lifecycle of a Progressive Web Application (PWA) and web platform for Spain’s national pharmaceutical schools. Managed a multidisciplinary team composed of two Front-End developers, three Back-End developers, one designer, and one database administrator (DBA), ensuring timely delivery, scalability, and performance optimization across all components. Designed and implemented a multi-server architecture using three Ubuntu-based Droplets: PWA & Web App Layer – Developed with Angular 8 and React for responsive interfaces and offline functionality. Database & Business Intelligence Layer – Powered by PostgreSQL and advanced analytics pipelines. API & Microservices Layer – Built in Java (JDK 10) with asynchronous services to ensure high availability and synchronization across clients. Integrated data mining and search algorithms to deliver high-speed product lookups, intelligent filtering, and optimized image handling for large catalogs. The application operated both online and offline, automatically synchronizing with remote servers via active microservices. Result: Delivered a robust, scalable, and cloud-ready system (www.cisfarma.com ) that modernized pharmaceutical operations across multiple institutions, improving efficiency, reliability, and access to real-time data for pharmacies throughout Spain. Technologies: Angular 8 · React · Java (JDK 10) · PostgreSQL · Ubuntu Droplets · Microservices · PWA · Docker · REST APIs · Data Mining · Algorithmic Search Optimization · BI Integration

Directed the architecture, design, and implementation of the National Electronic Public Hospital File System, a large-scale digital health platform aimed at modernizing patient record management across Nicaragua’s public health network. Oversaw a multidisciplinary team of 10 software developers and 1 DBA, coordinating end-to-end development and ensuring alignment with international eHealth standards. The system was developed using Angular 8, Java (JDK 10), Oracle 18i, and a microservices-based architecture integrated with Big Data and Qlik BI for advanced analytics. Designed to handle over 20,000 concurrent online users, the platform enables secure, scalable, and real-time management of medical data, clinical histories, and administrative operations for hospitals and health centers nationwide. A 30-year technological guarantee was established through a modular architecture that allows scalability, migration, and updates without altering the microservices core or APIs. Implemented advanced interoperability models to integrate with laboratory systems, pharmacy management, and financial modules, ensuring unified and efficient healthcare data flow across institutions. Key Achievements: Delivered the first national-level hospital file system integrated with BI dashboards for decision-making and resource optimization. Designed a high-availability microservices infrastructure ensuring zero downtime and cross-system scalability. Established a standardized eHealth framework for future national health IT projects in Nicaragua. Technologies: Angular 8 · Java (JDK 10) · Oracle 18i · Microservices · Big Data · Qlik BI · REST APIs · Docker · Linux · System Scalability & Migration Frameworks

Led the architecture, design, and development of the National Web System for Malaria Vector Control, a strategic digital platform implemented across Nicaragua to manage and monitor epidemiological data in real time. Supervised a development team of three engineers, overseeing the entire software lifecycle—from requirements analysis and system modeling to deployment and user training. The solution was built using Java Web and Oracle Database 12c, designed to support over 10,000 concurrent users nationwide, including epidemiological units, regional health centers, and the Ministry’s central offices. The system allows precise tracking of vector data, outbreak mapping, and automated reporting to improve public health responses and reduce transmission risks. Key Achievements: Implemented Nicaragua’s first national digital platform for malaria vector surveillance. Enabled real-time geographic analysis and automated data reporting across all regional health institutions. Delivered a stable, scalable, and production-ready system still in active operation and maintenance. Technologies: Java Web · Oracle 12c · MVC Architecture · Epidemiological Data Modeling · Web Services · Linux · Data Analytics

Led the architecture, development, and implementation of the Psychosocial Care System (CAPS) for national mental health centers. Oversaw a multidisciplinary team, managing analysis, system architecture, security, and staff training. Tasks were tracked via Trello for agile project monitoring. The system, designed for nationwide psychosocial healthcare, was developed using Angular 8 (Front-End), Java Spring + JDK 10 (Back-End), and Oracle 18c Database, ensuring scalability, migration capability, and long-term sustainability. Integrated Qlik BI dashboards for real-time reporting, predictive analytics, and decision-making. Key Achievements: Deployed a nationwide digital platform for psychosocial care, still in active production and monitored from Spain. Designed a secure, scalable architecture supporting future upgrades without altering the core microservices or APIs. Delivered full training and documentation for sustainability under AECID and EU standards. Technologies: Angular 8 · Java (Spring, JDK 10) · Oracle 18c · Microservices · Qlik BI · REST APIs · Linux

Led the design and integration of multiple health information systems, including SIVE, PASIGLIM, and GALENO, enabling interoperability between warehouse, pharmacy, and epidemiological management systems. Responsibilities: CEO and Lead Architect for system design, development, and implementation in Java + Oracle 11g/12c. Built automated reporting modules and training programs for IT personnel. Integrated all health platforms under a unified web-based infrastructure for real-time analysis. Achievements: Implemented the first interconnected health systems ecosystem between MINSA and INSS. Improved report generation time and data reliability across regional hospitals.

Developed and implemented financial systems for the Accounting, Fixed Assets, Inventory, and Banking modules using Java + Oracle Database 10g R2. Strengthened internal controls, data consistency, and operational efficiency in financial reporting.

Directed the digital transformation of Nicaragua’s national insurance industry, leading the modernization of INISER’s enterprise ecosystem covering operational, administrative, financial, and loan management domains. The initiative resulted in a fully integrated national insurance platform, deployed across all regional offices and business units in the country, and remains in full operation today. Oversaw the migration and redevelopment of legacy systems from Oracle Developer 6i to 10g and .NET 2003 to .NET 2008, introducing SAP Business Intelligence (BIA) and mobile applications (Android) for real-time claims processing in automotive, medical, life, home, and fire insurance sectors. Supervised multidisciplinary teams and delivered extensive training programs for IT and administrative personnel, ensuring sustainability, autonomy, and full adoption of the new digital systems. Key Contributions: Designed and implemented a comprehensive enterprise insurance platform, integrating underwriting, claims, finance, reinsurance, and customer management. Developed Balance Cancellation, Policy Control, and Exclusion Certificates modules, strengthening policy governance and audit traceability. Automated surcharges, discounts, and mortality rate calculations for life insurance, drastically reducing manual workload. Implemented Bank Transfer, Claims, and Commission modules for financial operations and transparency. Created a BIA + SAP reporting environment for data-driven business intelligence and strategic decision-making. Developed and deployed an Android mobile application for real-time claims reporting across multiple insurance categories (automotive, property, fire, medical, and personal). Delivered nationwide training for IT and administrative staff, establishing a sustainable knowledge transfer framework. Impact: Transformed INISER into a digitally integrated insurance organization, unifying its entire operational chain under a secure, scalable, and data-driven architecture that continues to serve as the technological backbone for Nicaragua’s national insurance services. Technologies: Oracle 10g/11g · .NET 2008 · SAP BIA · Android (Java) · Data Mining · Payroll Systems · Financial Automation · Enterprise Insurance Architecture