Ithan Isaac Estribí Castillo
Acerca del candidato
Multidisciplinary professional with a strong foundation in logistics, operations management, IT services, project coordination, and data-driven decision-making, supported by hands-on experience across corporate, industrial, governmental, and technology-driven environments. I integrate operational expertise, analytical capabilities, and technical skills to optimize processes, strengthen organizational performance, and drive strategic business outcomes.
With experience in companies such as Petróleos Delta, PedidosYa, GEA Internacional, and the Municipio de Panamá, I have led and supported end-to-end operational, logistical, financial, and IT processes—including multimodal transportation, supply chain operations, warehouse management, project execution, ERP/CRM systems, and technical troubleshooting. I excel in managing high-demand environments, coordinating cross-functional teams, enhancing workflows, and ensuring compliance with industry, regulatory, and corporate standards.
My background includes international logistics (FCL, LCL, air cargo), customs coordination, procurement, inventory control, financial operations, and project governance, along with extensive experience in reporting, forecasting, KPI management, and continuous improvement under Lean and Six Sigma methodologies.
In technology, I bring strong proficiency in ERP systems (SAP, Oracle, Dynamics 365, Sage 50, Profit 2k8), Salesforce, JIRA, Power BI, Excel, Python, and full-stack development, enabling me to support digital transformation, automation, system integration, and data-driven optimization initiatives.
I am currently pursuing a Master’s Degree in Project Management, complementing my bachelor’s and technician degrees in Multimodal Logistics and Transportation, as well as a broad portfolio of certifications across project management, analytics, cloud computing, full-stack development, supply chain, agile methodologies, finance, and AI.
Fluent in Spanish and English, with additional proficiency in Portuguese and French, I thrive in multicultural environments, supporting regional and international operations, stakeholder engagement, and cross-border coordination.
Overall, I position myself as a strategic, adaptable, and high-performance professional capable of integrating operations, technology, and analytics to deliver efficient, scalable, and innovation-driven solutions that support organizational growth and operational excellence.
Ubicación
Educación
This degree provided comprehensive training in managing and optimizing logistics and transportation systems across various modes, focusing on supply chain efficiency and international trade. Key areas of expertise include freight coordination, customs regulations, inventory management, and transportation planning. The program also covered critical concepts such as INCOTERMS, Free Trade Agreements (FTAs), and sustainable logistics practices. Additionally, I developed analytical and problem-solving skills, gaining hands-on experience with tools like ERP systems and WMS (Warehouse Management Systems). This education prepared me to excel in logistics operations, process optimization, and strategic decision-making in globalized and dynamic environments.
This program provided a strong foundation in informatics and accounting principles, with a focus on integrating technology into financial management. Key areas of study included computerized bookkeeping, data entry, report generation, database management, and the use of accounting software to maintain financial records efficiently. Additionally, the program offered training in basic programming, spreadsheet analysis, and business software applications, enhancing technical proficiency and problem-solving skills. This education equipped me with the knowledge and tools to manage financial data and processes in a digital environment, preparing me for roles that require both technical and analytical capabilities.
This technical program provided me with comprehensive knowledge in planning, managing, and optimizing logistics and transportation systems across multiple modes. Key areas of expertise include supply chain management, freight coordination, customs procedures, and inventory control. The program emphasized practical applications of logistics concepts, including transportation optimization, cost analysis, and warehouse management. I gained a solid understanding of international trade regulations, INCOTERMS, and operational best practices in logistics. Additionally, the program focused on developing problem-solving skills, analytical abilities, and proficiency with industry-standard tools and technologies such as WMS (Warehouse Management Systems) and ERP platforms. This training prepared me to effectively coordinate and manage complex logistics operations in dynamic environments.
Trabajo & Experiencia
In this role, I specialized in managing sensitive documentation for architectural projects, ensuring accuracy, confidentiality, and compliance with regulations. My responsibilities included organizing project records, preparing detailed reports, and coordinating schedules to facilitate smooth communication between departments. I also supported the administrative needs of various architectural initiatives, contributing to their timely and efficient execution. This position honed my organizational skills, attention to detail, and ability to manage critical project documentation effectively.
As a Rider Support Agent at PedidosYa, I analyze key performance indicators (KPIs) to evaluate rider performance, resolve issues, and provide personalized support to ensure efficient operations. My responsibilities include managing tickets, preparing reports, and analyzing data to identify areas for improvement and optimize logistics processes. I also coordinate with various departments to ensure operational continuity and user satisfaction, leveraging tools like SAP CRM and ERP for effective data management.
Managed purchasing, billing, inventory, and supplier relationships while overseeing import/export operations in full compliance with INCOTERMS and IFRS standards. Implemented automation and process improvements to optimize document control, reporting, and team coordination, significantly increasing operational efficiency. Led and supported the Microsoft Dynamics 365 ERP implementation, including system testing, end-user training, and post-rollout adoption. Applied Scrum, Agile, and Design Thinking methodologies to drive cross-functional collaboration, streamline workflows, and enhance overall process performance. Coordinated with internal and external stakeholders to ensure seamless operational execution, accurate financial reporting, and compliance with company policies and regulatory standards.
Sales Executive with experience driving client engagement and managing end-to-end sales processes for architectural and interior projects. Skilled in project coordination, procurement, vendor management, and CRM-driven pipeline development. Adept at delivering tailored solutions, optimizing workflows, and strengthening long-term client relationships while supporting revenue growth and operational efficiency.
Junior Project Manager experienced in overseeing construction projects from planning to delivery, ensuring on-time execution, budget control, and quality compliance. Skilled in coordinating contractors and stakeholders, optimizing workflows, implementing KPI-driven reporting, and supporting data-driven decision-making. Proactive in identifying operational improvements, managing procurement, and fostering client relationships to enhance project outcomes and drive business growth.
