Heidy Vanessa Hernández Gamoneda
Acerca del candidato
Profesional con más de 10 años de experiencia en diferentes áreas como Atención al Cliente, Logística, Cadena de Suministro y Recursos Humanos. Durante los últimos cinco años, Me he centrado en brindar servicios personalizados de primer nivel a empresas de manufactura y logística, construyendo relaciones sólidas y duraderas entre las áreas internas y los clientes. Dentro de mis principales habilidades: experto en comunicación y resolución de problemas, especial atención a las tendencias del mercado para encontrar soluciones a largo plazo para el negocio.
Ubicación
Educación
Master in Business management oriented in Logistics.
Marketing Degree
Trabajo & Experiencia
• Manage Adidas Account/Production/Shipping • Supervision of all open and new orders from the customer. • Manage Customer Service Team • Creation of SOP and Internal KPIs • Follow up on invoices/liabilities/debit notes. • Support operation team.
• Lead Customer service Team for Honduras • Development of action plans to improve the service • Monthly meetings with customers to measure and review the KPI reports of the service. • Handle and resolution of conflicts • Continuous Improvement • Costing
Administration of the resources. (4 warehouses) Planning and logistics of production activities Purchase analysis and consumption of materials Lead Warehouse Team (12 people) Inventory Control
Elaboration of weekly Payroll by software softland (more than 400 associates) Implementation of software for payroll (Softland) Hire of personnel Elaboration of social insurance Payroll Control of medical Insurance Support of activities in the company like: Mother´s Day, Father´s day, Healthy fair, etc.)
