Franklyn A Rodríguez E

• Provide the Business with pre-approvals for massive campaigns for the growth of different Products. • Reengineering Project in the automation of the Potential Customer Decision Engine. • Audit and Certification of Credit Policies programmed in automated processes • Analysis of the Behavior of Credit Policies (review and recommend changes • Responsible for data management of credit references in contact with APC • Default Metrics Analytics Achievements; Change in the manual pre-approval model for massive campaigns and convert them into an automated process, reducing delivery time and improving the quality of offer analysis, achieving 70% of all Credit Card origination through this process Banco HSBC | Oficial de Adm de Cartera Tarjeta de Crédito Sept 2009 – May 2013 • Automated Implementation Project of line increases and decrements in the Credit Card Product. • Interaction with regional teams to monitor project strategies for line increases and decreases. • Portfolio Segmentation Reports and Analytics. Achievements: Automated implementation on the credit card platform of line increases and decreases due to management based on strategies designed in conjunction with the Business and Regional Risk Team, as well as providing support to the El Salvador Risk team in the same project. Banco HSBC | Oficinista de Crédito May 2005 – sept 2009 • Increase limit analysis for the Credit Card Product • Credit Card Replacements and Replacements • Customer Service in Maintenance Processes (Data Updates) Banco HSBC | Oficinista de Autorizaciones March 2002 – may 2005 • Authorize Credit Card transactions from Affiliated Merchants • Monitoring of fraudulent transactions for the issuer business. • Provide support to affiliated businesses in their POS (Points of Sale)