Federico Lamela
Acerca del candidato
I’m a systems engineer with a
passion for solving problems and
helping customers. I have a
strong background in managing
projects
and troubleshooting
computer issues. I thrive in fast
paced environments and deliver
great results. Let’s connect and
explore how I can contribute to
your team.
Ubicación
Educación
Completed a comprehensive engineering program focused on Computer Science. The curriculum included subjects such as programming, databases, networking, software development, algorithms, and systems analysis. Developed both theoretical knowledge and practical skills in IT and computer systems. Graduated with a solid foundation for roles in technical support, systems administration, and software-related fields.
Completed a Bachelor's Degree in English Teaching, focused on language instruction, educational methodology, and classroom management. The program included training in linguistics, phonetics, lesson planning, second language acquisition, and assessment techniques. Prepared to teach English effectively at various academic levels with a strong foundation in pedagogy and communication.
Trabajo & Experiencia
Promote support to the Mitigation department by utilizing advanced tools like PuTTY in order to adopt analytical approaches. ➢ Provide tech support by diagnosing and troubleshooting internet connection issues using cutting-edge tools. I also dispatch on-site technicians when needed, ensuring fast ➢ Provide resolutions and customer satisfaction. Assisted new hires with a setting of their virtual systems and tools, offering guidance and support. As a team lead, I help my colleagues whenever necessary, under a supervisor’s authorization.
Responsible for time sheets and reporting. ➢ Manage clock working hours, handle requests for leaves and adjustments, and maintain accurate staff records. ➢ Support administrative claims and field staff requests, ensuring effective management. Prepare contracts, deliver them, and digitize letters of completion and proof of payment. Manage life insurance forms for both field and administrative personnel. ➢ Compile absenteeism reports and notify the warehouse about personnel dismissals.
Prioritize exceptional customer service by promptly responding to inquiries through calls. ➢ Engage with customers, actively listen to their needs, and deliver personalized solutions. ➢ Maintain a customer-centric approach and resolve issues to ensure utmost satisfaction. ➢ Foster strong relationships to build trust and loyalty.
