Dorene Rebolledo

 Manage calendars, inbox; organize meetings, travel arrangements and related expenses.  Develop and oversee Leadership Team meeting agendas, take meeting minutes, and follow- up on actions items.  Draft/edit reports, presentations, spreadsheets and other business communications.  Create and maintained confidential documents, digital records (record keeping).  Reconcile, submit and follow up on credit card expense reports.  Act as the first point of contact for internal and external stakeholders.  Organize town halls executive visits, events, workshops, off-site meetings and team-building activities.  Office administration, including office space, cleaning/facility maintenance, utility services; budget oversight (track office expenses, cost control and identify cost saving opportunities); procurement of office supplies-consumables -IT equipment, mobile services; vehicles maintenance.  Purchases and procurement processes (including carry out the creation and/or modification of vendors-suppliers on system; manage and prepare purchase orders, review invoices and ensure payment on time)  Support HR with onboarding processes, employee recognition, engagement, well-being and resilience initiatives.  Cross-functional projects with QSHE team (Quality-Environmental-Health-Safety).  Design and implement internal communication plans aligned with the company’s strategies/goals. Develop and oversee content, key visuals and promotional communication materials for use across various internal audiences and channels (newsletters, social network, digital platforms-audiovisual systems, bulletin boards, events, surveys, etc.) Local adaptation/implementation (including translation) of global and regional-LatAm initiatives, activities and campaigns to foster a sense of belonging among employees and strengthen corporate culture.

• Provide assistance and administrative support to managers with meeting agendas, meeting minutes, weekly and monthly reports; organize and support offsite activities, company visits, and on projects and special situations. Oversee procurement of office supplies, consumables, and facilities management. • Travel logistic support for international mission staff (hotel booking, airport pick up - drop off, ground transportation). • Back-up the office lead administrator in procurement, petty cash, expense tracking, office resource management, and company cars maintenance. • Manage recruitment processes including internal and external posting of open positions, processing applications, phone screenings, coordinate interviews, conduct test sessions, pre-employment checks, extend job offers – letters of agreement, new hire orientation as part of the on-boarding process. • Manage expatriate relocation processes, including work permit and residence visa applications, in liaison with the immigration law firm and the corporate global mobility team. Collect and prepare all required paperwork, including legal documents, ensuring accuracy, completeness, and compliance with applicable laws and regulations. Submit documentation within the deadlines established by immigration and labor authorities. Follow up on the approval process and keep expatriates and relevant stakeholders informed of the status. Perform expatriates affiliation to the CSS (Panama’s social security) and the enrollment in health and life insurance plan. Organize and update expatriate's general and confidential records. Provide continuous support to expatriates and their dependents during their stay in the country.

 Provide administrative support to general manager and supervisors of area; manage calendar, prepare reports and confidential documentation.  Coordinate internal/external meetings, business dinner reservations.  Assist with recruitment, staffing, payroll tasks, generation of employee files and confidential records, ensuring efficient and accurate processes.  Screen incoming written communications and phone calls; distribute all incoming mail/packages, and process outgoing ones.  Maintain office operations, including facility maintenance, procurement of office supplies, equipment, and consumables.

• Assist senior leadership team with expense reporting and travel arrangements (flights, visas, hotel, ground transportation) ensuring smooth logistics and cost efficiency. • Prepare and submit requisitions and follow up on purchase orders approval. • Coordinate and support internal and external meetings/events, managing catering, multimedia setups, and materials. • Ensure timely procurement and inventory management of office supplies. • Support marketing strategies by managing consumer surveys and data entry. • Assist on special projects, ensuring timely completion and quality delivery. • Record keeping (create-update records and databases). • Track of office supply inventory, placing orders as needed and ensure timely delivery. • Ship packages and documents.

Customer Care Representative: Provided customer support through inbound phone calls, assisting customers in the U.S. and internationally with product or service-related inquiries, concerns, and issues, while escalating complaints to the appropriate department when necessary. Customer Care Expert: Provide back-up support for agents unable to resolve an issue/situation and need assistance to properly handle a call (to transfer the call to a supervisor or another specialist who may be better equipped to handle the situation.) Quality Assurance Auditor: Evaluate on a weekly basis the performance of all customer service representatives and deliver them weekly feedback to help them improve key areas and ensure high-quality phone service. Prepare and present weekly performance reports to the team and company leadership. Organized and facilitated internal and external calibration sessions with Corporate, the account operations manager, the team and the client to maintain adherence to quality guidelines. Customer support, data entry, problem solving, quality assurance, performance monitoring, contact centers.