DANIEL CUEVA GALVEZ
Acerca del candidato
Dynamic professional specializing in AI-integrated legaltech solutions, with expertise in technical support, graphic
design, and scalable app development. Excels in fast-paced environments, guiding ventures from concept to market
ready deployment. Multilingual communicator (Spanish native, English C1, Russian B1) adept at hardware
optimization and innovative software engineering. Pursuing dual degrees in Law & Political Science at UMECIT
and Finance & Banking at Universidad de Panamá. Proven in streamlining operations, ensuring regulatory
adherence, and harnessing frontier AI models for efficient, compliant startups. Committed to fostering
collaborations in legaltech, fintech, and consulting to drive sustainable innovation and stakeholder value.
Ubicación
Educación
Formación con énfasis en el pensamiento lógico, las ciencias naturales y el desarrollo de habilidades analíticas
Trabajo & Experiencia
Agente de Soporte Técnico | MedSrv – AdventHealth Marzo 2024 – Junio 2024 Gestioné procesos de reembolsos de créditos, pagos y transferencias a aseguradoras médicas como Blue Cross, Ambetter, V.A. Militar y Aetna. Procesé reclamos y documentos relacionados con HIPAA Release Forms, garantizando cumplimiento normativo. Administré cuentas en collections, brindando soporte administrativo bajo regulaciones del sector salud. Velé por la precisión y confidencialidad en el envío de documentación crítica entre clientes y aseguradoras.
Agente de Servicio Técnico (Tier 1) | Alorica – Constellation (CNE) Marzo 2023 – Julio 2023 Ejecuté reducciones, reconexiones y ajustes de servicios, asegurando continuidad operativa y satisfacción del cliente. Brindé atención personalizada en temas de facturación, reembolsos y pagos. Implementé y gestioné programas de presupuestos para la planificación financiera de los usuarios. Mantuve una comunicación efectiva por correo electrónico, resolviendo incidencias de forma clara y transparente.
Managed accounts with issues in virtual slot machine vectors and segmental errors related to reward claims, ensuring clear internal notes and precise handoffs; utilized Confluence for knowledge base maintenance and Jira for issue tracking. Verified crypto payments and account authentications, coordinating with risk and responsible gaming teams for sensitive cases to maintain compliance and user safety. Documented workflows and response templates; proposed macro improvements that reduced resolution times and repetitive errors by optimizing support processes.
Spearheaded development of an AI-powered legal SaaS platform targeting 10,000+ Panamanian lawyers, Professors, students, public officials and more professionals, featuring semantic search, automated legal updates, and multilingual support, AI based chat in-real-time, all Panamanian legal codes and an automation system for contracts and any type of legal document Engineered backend with Node.js, Fast API, Genkit, integrating Firebase, Firestore, and Firebase Console for real-time data management, user authentication, and scalable storage. Utilized TypeScript for robust, type-safe coding, ensuring error-free deployment via platforms like Vercel or Netlify. Incorporated AI-APIs from frontier models (Grok 4.1-Fast-Reasoning, Claude Sonnet 4.5 and GPT-4.1) for advanced prompt engineering in application building, enabling features like intelligent query processing and automated document generation. Designed referral program with unique links, gamification, and tiered incentives. Optimized UI/UX with modern aesthetics (xAI/OpenAI-inspired), fixing alignment issues and implementing responsive dropdowns for enhanced usability, and multiple 100+ functions. Build on React and CSS Windtail
