Carla Thamara Zavala

Technology and administrator professional
B/2000 / mes
18/04/1983

Acerca del candidato

Trilingual (EN, SP, FR) business process and technology professional with expertise in workflowautomation, process optimization, and digital transformation initiatives. Skilled in teamcoordination, data analysis, KPI tracking, and technology integration. Focused on informationsystems and process management, bridging administrative experience with digital tools toenhance operational efficiency.

Ubicación

Educación

A
Adm en Sistemas 2021
Universidad del Istmo

Focus on InformationSystems & Process Management.

P
Postgrado Docencia Superior 2023
Universidad Cristiana
E
English Instructor 2013
Defense Language Institute English Language Center

Certified English Instructor in the USA

D
Diplomado de Traducción 2013
Universidad Latina de Panamá

Translation and Interpretation techniques.

Trabajo & Experiencia

P
Process & Administration Coordinator 2024 June - 2024 December
Meduca

● Supervised 3 departments and 200 staff during phase-zero automation projects.● Conducted workflow mapping, process analysis, and KPI monitoring.● Implemented digital tools and automation platforms to streamline operations.● Reduced process duplication and improved efficiency through data-driven insights.

T
Technology Instructor 2013 - Currently
IBI, Oxford International School, The Oxford School

● Delivered digital literacy and technology integration training to students and adultlearners.● Led teams for Robotics Olympiad 2022, applying technology for problem-solving.● Supported workflow optimization in educational programs using digital tools.

A
Administrative & Service Roles – Panama Maritime Authority, SENAN 2011 - 2018
Panama Maritime Authority, SENAN

● Administrative Assistant, Translator, Interpreter.● Managed document workflows, reporting, and stakeholder communication.● Developed organizational, multitasking, and digital reporting skills.