Boris Castillo

Problem solving skills and challenges of employees, customers and management. • Consolidate and update KPI's indicators of the company's processes. • Product and service certifications • Execution of maintenance programs • Execute national and international internal audit program. • Preparation of report of results and indicators corresponding to the audits. • Define root cause of problems for decision making and closure of actions to be taken. • Execute internal and external inventory audits programs plans. • Update indicators to monitor inventory levels and movement of parts and equipment, maintaining the optimal inventory level. • Vehicle fleet maintenance • Develop and implement strategies and risk control measures to protect and manage risks related to the use, storage and transmission of data and information systems and persons

Design, develop and implement best quality practices and processes for product development. • Maintain, monitor and ensure highest quality in services or products. • Inspections of the parts of the machines of the HVAC systems according to the quality control check list. • Elaboration of daily reports according to routes. • Elaboration of reports formats. • Ensure that the installation processes and good practices at updated and communication of the action plans according to finding to make corrections.

Implementation of skills for solving problems and challenges of employees, clients, and managers. • I played the role of high-level leader, promoting and achieving the success of the university at a national and international level through certifications. • Answer all customer questions with courtesy and expertise. • Internal audits focused on the ISO 9001:2015 standard. • Management of academic and administrative processes • Management of internal and external risk Matrix to make decisions at the operational level (identify, evaluate, categorize, prioritize, and treat risks, including corrective actions to reduce or eliminate certain problems). • Develop risk maps and strategic action plans to mitigate the organization's main threats and monitor the progress of risk treatment tasks. • Develop and disseminate risk analysis and progress reports to executives of the organization, members of senior management and employees in general. • Integrate risk management priorities into the organization's strategic planning. Develop and implement information strategies and risk control measures to protect and manage risks related to the use, storage and transmission of data and information systems. • Assess potential operational risk from employee errors or system failures that could disrupt business processes. And based on those assessments, develop strategies to reduce exposure to these risks and respond appropriately when these issues are anticipated.

In charge of Electrical/Mechanical maintenance planning at T1 and T2 of Tocumen International Airport. • In charge of Electrical/Mechanical maintenance planning in T1 and T2 of Tocumen International Airport. • Responsible for compliance with quality standards. • Handling of ERP Maximo • Presence in the reception of materials and shipments. • Maintenance and continuous improvement of processes and indicators of maintenance management systems. • Elaboration of procedures and/or revisions of technical data specification of materials or equipment to be purchased. • Generation of quality reports, personnel effectiveness indicators and maintenance system. • Homologation and management of customers (Suppliers), knowledge of costs and incoterms. Follow up of materials demand from factory of origin. • Supervision of tasks, weekly stand up to know the different advances to make a better weekly, monthly and annual planning. • Develop risk maps and strategic action plans to mitigate the main threats of the organization and monitor the progress of risk treatment tasks. • Develop and implement information strategies and risk control measures to protect and manage risks related to the use, storage and transmission of data and information systems. • Assess potential operational risk arising from employee errors or system failures that could disrupt business processes. • Special equipment auditing

Supervisor of works at Terminal 2 of Tocumen International Airport. • Responsible for compliance with quality standards, maintaining presence on site, reviewing the procedures that are carried out for the fulfillment of the tasks. • Elaboration of installation and/or maintenance process records. • Elaboration and/or compilation of documents with the technical specifications of the materials. • Control, compilation, elaboration, updating, organization and dissemination of documentation and records required for project compliance. • Implementation of safe work zone strategies. • Completed work audits • Reading of drawings, verification of actual location of BHS equipment against drawings and dimensions. • Release of areas for commissioning and start-up of equipment.