Fabio Antonio De Leon Martinez

Main Responsibilities: ● Help project the firm’s image through relationships with clients, staff, vendors, and the media. ● Develop and evaluate client surveys to identify the strengths and weaknesses of their firms to gauge client satisfaction, concerns, and expectations. ● Tracking referral sources of new business and maintaining positive relations with these sources. ● With the assistance of graphic designers and other marketing professionals and maintain the firm’s internet presence through print materials, websites, and online directories. ● Identify and organize speaking engagements, seminars, conferences, and continuing legal education classes to help the firm’s attorneys market their services in their areas of specialty. ● Developing new products and services, including detailed market strategies and pricing plans. ● Preparing product pitches and making presentations to prospective clients and investors.

Main Responsibilities: ● Data entry, research, and upkeep of various spreadsheets and database records. ● Monitor calls in real time to ensure quality assurance and customer service. ● Handle elevated customer service. ● Process customer sales, refunds and returns. ● Creating and reviewing sales reports. ● Manage daily administrative tasks, including answering phones, scheduling, and organizing documents. ● Support project management by tracking deadlines and enhancing team communication. ● Assist in recruiting top talent, strengthening the sales and customer service team. Key Achievements: ● Boosted data retrieval efficiency for sales strategies. ● Increased team efficiency by 25% through strategic workflow changes. ● Contribute to a 20% improvement in team adherence. ● Created and managed a CRM database of over 5,000 contacts, ensuring high levels of data quality and accessibility. ● Conducted CRM training for new hires, reducing onboarding time by 30%.

Responsibilities: ● Identify operational opportunities and risks to provide solutions and improve business practices. ● Create a daily task list to enable the manager to standardize processes in the workplace. ● Help the operations manager create policies that can improve efficiency. ● Assist the manager in training new employees on company procedures and policies. ● Help the operations manager set targets at every stage to ensure the organization's strategies deliver the expected outcomes. ● File, store, and retrieve corporate documents. ● Schedule appointments, take minutes of meetings, process paperwork, organize meetings, and distribute emails to various departments. ● Prioritize projects and manage time effectively to ensure every employee works productively.

Responsibilities: ● Actively seek and bring new accounts. ● Act as the face of the account and the main contact via email and phone. ● Train new sales representatives. ● Attend quarterly business reviews for high level objectives with senior level management for the clients. ● Plan improvements for the logistic area. ● Building relationships with vendors. ● Monthly or weekly continuous improvement calls and strategy with both management and the client. Key achievements: ● Influenced the strategic planning process and led to a 20% increase in on-time delivery rates. ● Led a cross-functional team adopting lean principles that enhanced supply chain agility and resulted in a 25% increase in customer satisfaction scores. ● Collaborated with IT to enhance the GPS tracking system for shipments, which reduced lost or delayed shipments by 50%.

Responsibilities: ● Manage and resolve customer complaints. ● Process orders and service renewal requests. ● Client retention ● Document call information according to standard operating procedures ● Handle escalations ● Provide day to day oversight to Supervisor of operations ● Establish and maintain positive relationships with clients and internal/external sources Key achievements: ● FCR at 95% for 3 years straight ● CSAT at 100% in the last 2 years