Vianey Del Carmen Acevedo Phillips

As part of my job, I will like to share the most important thing that I have to complete in order to develop a strategy that the team will use to reach to the goals.

Provide any training that team members need
Communicate clear instructions to team members
Listen to team members’ feedback
Monitor team members’ participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Create reports to update the company on our team’s progress
Ensure that your team knows and understands the reports and where their stats are on a daily basis.
Track and updates my team’s attendance daily
Track and update my team’s payroll on a daily basis
Live monitor agents on a daily basis.
Drive performance KPIs!