Daniela Li Hou

• Oversees order entry, administration, and shipping processes from all Caribbean accounts: Digicel, Liberty Latin America LLA, Bahamas CBL, TSTT, Suriname Telesur, Claro, Altice, Tigo, Telefonica, Movilnet, Digitel, CanTV • Provide one-stop on the E2E Order Fulfillment services for delivery projects in the Caribbean Region, including order processing, picking, packing, and shipping preparation • Base on the Regional project installation / goods demand plan: reasonably develop the goods preparation and shipment plan, and organize the execution and monitoring of the plan • Manage order priorities with balance control of demand and supply assurance; avoiding ITO in Supply Center and importantly avoid ITO to customer central WHS • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays; to make reasonable commitments and manage the shipment / arrival progress of customer based on requirements, goods preparation and shipment conditions, supply resources, and logistics resources • Analyzed operational performance and implemented plans to achieve organizational and financial goals • Implemented on-the-job training activities to cross-train new employees in diversity Department in the Supply Chain Business, to know the E2E process of delivery and shipment • Mentorship and guidance to new employees and understanding of the global supply chain, organizational and cycle business

• Coordinated the development of department budgets and manages throughout the year including monthly reporting and expense tracking • Coordinated and supervised E2E of period accounting process across Americas Division (Mexico, Brazil, Guyana, Chile, Bolivia, Ecuador, Peru, Colombia, Trinidad & Tobago, Argentina) • Ensured the financial integrity of departmental, grant, and designated budgets by monitoring balances and expenditures Amador Cruise Terminal Bidding Project & 4TH Bridge over the Panama Canal Project

• Assisted with translation of Tender Documents, contracts and letters from Spanish to English, and English to Chinese Mandarin, and provided verbal interpretation with Executive and Ministry of the Government of Panama • Handled confidential materials with utmost discretion, integrity and diplomacy • Managed itineraries for SVP of Marketing and Vice Presidents within the Division, works with travel department to build travel itineraries

• Acted with integrity, honesty and knowledge values and mission of Starbucks • Maintained a calm and friendly environment on a high volumes of a 24-hours of operation • Made sure that coffee brewing equipment is cleaned, sanitized and maintained properly on a constant basis