Enith Mikeli Morales Muñoz

Accountable for leading the meetings for the S&P (software and peripherals) invoicing segment; responsible for entering invoices, analysis of KAM accounts, creation of weekly/monthly reports to management and the Accounts Payable team; point of contact for quarterly Audits,participation for UAT Testings in S&P, discrepancy review of, unprocessed and existing invoices in the ERP. Credit Memos recovery. Reconciliation of accounts (KAM and minor vendors) accountable for resolution, issues/discrepancies with the invoices (EDI transmissions) Creation of tickets.

In charge of account collections, settlements, , guide clients to use the platform to make payments, follow-up of payment promises, process contract settlements, collection of major accounts (KAM Accounts) Telecommunications and Customer Service Agent Alorica Panama Scuba Project (Verizon) Chat agent and customer service calls, assist customers with your accounts/services and provide support with any concerns, L1 level technical support. Telesales Agent via Chat Alorica Panama Advance Auto Parts Project Support via chat, order processing, tracking inventory, assistance with auto parts such as “Exact Fit”, process credit card orders through the platform. Attention Simultaneous 3 clients at the same time.