Darell Collymore
Acerca del candidato
Darell antonio collymore clark
Residential, brisas del golf, 21 St, 110R Arraijan, Panama Oeste, Panama
Email: Collymoredarelldell@gmail.com
42 years old
Cellphone Number: +507 6701-3037
MY BRAND
I describe my Brand in one word is be “Accountable” I think this is the key for success in every organization.
Dell Panama
07/11/2016 – 02/03/2025
Senior Specialist Order Management
§ ▪ Handle special boxes for Brazil government like ATAS, Retail, BR public, Google BR etc, having direct interaction with sales representatives
Specialist Order Management for MCLA
§ Support the sales team to make sure all the specifications from the customer purchase order match with the quote sent by the sales rep. to after process the order.
Customer Care Specialist
▪ Provide support to the Sales team doing follow up on the cases that the customers submitted a specific request, always doing the best for our customer to have a great customer service experience
§ ▪ Selected to be the POC for the chat session in the merge showing my coworkers how to handle this specific area.
§ I was part of a special team created to detect fraud in the orders.
§ Handle special accounts like G500 and distribution boxes for my dedication and attention to details.
Sitel
Technical support Agent 2012 – 2013
· Provided technical support to users in chat session
· Diagnosed and resolved basic hardware and software issues.
· Basic network setup (WiFi, routers, network printers).
· Managed support tickets and documented incidents.
· Provided basic user training on technology tools.
Customer care & billing agent 2013 – 2015
§ Responded to all customer inquiries thoroughly and professionally.
§ Processed cash and credit payments rapidly and accurately.
- UBER driver actually.
Education
Instituto Profesional y Tecnico de Colon 1996 – 2001
Juan Antonio Henriquez 1989 – 1995
SKILLS, languages, and references
Skills
§ Great communication skills
§ Proactive
§ Customer care business knowledge
§ Basic computer troubleshooting Hardware/software skills
§ MS knowledge
§ I am preparing to take the comptia A+ certification
§ Attention to details
§ Goal oriented
§ People oriented
§ Multitasking strength
§ Management skills
§ Excellent work ethic
Languages
§ English
§ Spanish
Ubicación
Educación
Perito en Electronica
Trabajo & Experiencia
Senior Specialist Order Management § ▪ Handle special boxes for Brazil government like ATAS, Retail, BR public, Google BR etc, having direct interaction with sales representatives Specialist Order Management for MCLA § Support the sales team to make sure all the specifications from the customer purchase order match with the quote sent by the sales rep. to after process the order. Customer Care Specialist ▪ Provide support to the Sales team doing follow up on the cases that the customers submitted a specific request, always doing the best for our customer to have a great customer service experience § ▪ Selected to be the POC for the chat session in the merge showing my coworkers how to handle this specific area. § I was part of a special team created to detect fraud in the orders. § Handle special accounts like G500 and distribution boxes for my dedication and attention to details.
